Refund policy

Returns and Refunds Policy

Changing your mind

You can cancel your online order within 14 days of receiving your goods, subject to the hygiene exceptions below. Once you have told us you wish to cancel, you have another 14 days to return the items.

To arrange a return, email sales@looksandco.co.uk with your order number or other proof of purchase. We will provide the return address and instructions.

Condition of returned items

Please return items with their original packaging wherever possible and handle them carefully. You may inspect goods as you would in a shop, but we may reduce your refund if handling beyond what is necessary to inspect them has reduced their value.

Beauty products and hygiene

Sealed products that are unsuitable for return for health protection or hygiene reasons cannot be returned for a change of mind once their seal has been broken.

This exception does not affect your rights if an item is faulty, damaged, incorrect or not as described.

Return postage

You are responsible for return postage when returning an item because you have changed your mind. We recommend keeping proof of postage.

For faulty, damaged, incorrect or misdescribed items, we will cover reasonable return postage costs or provide a prepaid return label. Please contact us first so we can arrange this.

We do not charge a restocking fee.

Damaged, faulty or incorrect items

Please contact sales@looksandco.co.uk as soon as you discover a problem. Include your order number and, where possible, photographs to help us investigate.

We will arrange an appropriate refund, replacement or other remedy in accordance with your statutory rights. These rights are separate from the change-of-mind return period.

Refunds

For change-of-mind cancellations, we will issue your refund within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier.

If you cancel and return your entire order, we will also refund the original standard delivery charge. Additional charges for an upgraded delivery service are not refundable.

Refunds will be made to your original payment method unless we agree otherwise. Your bank or payment provider may take additional time to show the funds in your account.

Exchanges

For a change-of-mind exchange, please arrange a return and place a separate order for the replacement item.

Contact

For returns or refund enquiries, email sales@looksandco.co.uk.

Nothing in this policy limits your statutory consumer rights.